FAQ

What are the most popular fragrances?

While all fragrances are seasonal, there are a few favorites that most people rave over:

Oak + Amber, Smoked Honey, Cashmere Cedar, Sweater Weather, Bourbon Caramel Crunch, Cactus Blossom and Pumpkin Chai.

Do you have any special discounts?

YES! We do. We offer bundle deals all year round, found here

We also offer 15% off your first order when you join our email list, as well as being the first to know about all the Kozy deals and collection launches!

How are the candles made?

Kozy Kandles are made from natural domestically grown soy beans. We use cotton wicks and phthalate free, carcinogen free and reproductive toxin free fragrance + essential oils. 

Why soy wax?

  • It is a natural wax option, unlike paraffin wax that may contain toxins

  • Contains no petrol-soot that will blacken walls or ceilings

  • Has a longer lasting burn

  • Derived from a renewable resource (soy beans)

  • Biodegradable and easy to clean-up with soap and water

  • Drives business for local farmers

Candle care: Trimming your wick and burn time, why is this important?

Trimming the candle wick before your next burn is so important! Trimming will minimize the black soot in your jar as well as creating a longer burn time. Soy candles have a memory: It is important for the first time to leave the candle burning long enough for the wax to fully melt across the width of the candle. A full melt pool will ensure an even burn for future burns and will also release maximum scent throw.

Why did my candle "tunnel"?

Your candle most likely tunneled because you blew it out to soon your prior burn before allowing the melt pool to reach the edge of the jar. As mentioned above, soy wax has a memory and it is important to allow it to burn 2-4 hours before blowing it out.

How do I clean my candle jar?

You can remove the metal wick tab with a knife or scissors and then use warm water and soap to clean it out!

Can I return my used candle jar for a refill and % off?

We do not currently have a refill/recycle program, but we hope to soon for the local folks! You should still clean them and reuse them for something else though :) Some ideas: planter, storage for cotton balls, food container, Q-tip holder, pencil/pen holder.

When will I expect my order after I place it?

All orders are shipped within 1-4 business days and if you are local, you will receive a pickup email in 1-4 days as well!

Who should I contact about my order?

You can reach out to info@kozykandles.com for any questions regarding your order! We will be happy to help you!

What is the Minimalist Collection?

The Minimalist Collection was designed by local artist, Remington Maxwell. It was released in January 2020 and inspired by simplicity and timeless fragrances. This collection is in amber jars to give them an edge and an extra cozy vibe. You can find them here. 

How often are new scents released?

We offer new collections quarterly, usually. We may sometimes offer a specialty fragrance with limited quantity but we have a winter, spring, summer, fall and holiday collection launch throughout the year. So yes, that means snag them up if you have a fav!

Where can I smell Kozy Kandles?

You can find us in our own workshop/retail space or True North Boutique in Downtown, New Albany or in Designer Fragrances in downtown, Jeffersonville, Indiana. We also go to local markets such as Logan Street Market, Made Market, Fleur de Flea and other pop-up shops! Stay up to date on social or email!

Do you offer wholesale?

Yes! We have a simple form for you right here!

We are also on Trada Marketplace and Faire Marketplace!