Kozy Kandles FAQ

What are the most popular fragrances?

While all fragrances are seasonal, there are a few favorites that most people rave over:

Signature Collection: Cashmere Cedar, Bourbon Caramel, Moon Nectar, Oak + Amber

Seasonal favorites: Pumpkin Chai, Sweet Embers, North Pole

Do you have any special discounts?

YES! We do. You can receive special discounts when you sign up to our newsletter!
We also offer 15% off your first order when you join our email list, as well as being the first to know about all the Kozy deals and collection launches!


How are the candles made?

Kozy Kandles are made from natural domestically grown soy beans. We use cotton wicks and phthalate free, carcinogen free and reproductive toxin free fragrance + essential oils.

Why soy wax?

  • It is a natural wax option, unlike paraffin wax that may contain toxins

  • Contains no petrol-soot that will blacken walls or ceilings

  • Has a longer lasting burn

  • Derived from a renewable resource (soy beans)

  • Biodegradable and easy to clean-up with soap and water

  • Drives business for local farmers

Candle care: Trimming your wick and burn time, why is this important?

Trimming the candle wick before your next burn is so important! Trimming will minimize the black soot in your jar as well as creating a longer burn time. Soy candles have a memory: It is important for the first time to leave the candle burning long enough for the wax to fully melt across the width of the candle. A full melt pool will ensure an even burn for future burns and will also release maximum scent throw.

Why did my candle "tunnel"?

Your candle most likely tunneled because you blew it out to soon your prior burn before allowing the melt pool to reach the edge of the jar. As mentioned above, soy wax has a memory and it is important to allow it to burn 2-4 hours before blowing it out

How do I clean my candle jar?

You can place it in the oven on the lowest setting, wipe excess wax out with a paper towel, run through the dishwasher or clean with hot water and soap.

Can I return my used candle jar for a refill and % off?

If you clean your jar, we will take $1 off per jar of your next purchase!

When will I expect my order after I place it?

All orders are shipped within 1-4 business days and if you are local, you will receive a pickup email in 1-4 days as well!

Who should I contact about my order?

You can reach out to emily@kozykandles.com for any questions regarding your order! We will be happy to help you!

What is Refill Friday?

Refill Friday is the only day of the week where we offer 30% all refills! Bring in your empty containers and based on the volume, we price it and then take an additional 30% off. Drop off your containers, choose your fragrances and they'll be ready in an hour or so for pick up!

How often are new scents released?

We offer new collections quarterly, usually. We may sometimes offer a specialty fragrance with limited quantity but we have a winter, spring, summer, fall and holiday collection launch throughout the year. So yes, that means snag them up if you have a fav!

Where can I smell Kozy Kandles?

You can visit our store in downtown New Albany at 213 Pearl Street or visit True North Boutique.

Do you offer wholesale?

Yes! You can email emily@kozykandles.com

We are also on Faire Marketplace!